The overall satisfaction rate, expressed in percentage was 75.76% in 2009/10, and in 2010/11 it increased with 4.84 percentage points, to an overall satisfaction rate of 80.60%.

Please note that “general level of satisfaction” is the heading of a set of sub-questions, and it does not represent the average level of satisfaction articulated in preceding questions.  

It should also be noted that the questions in the first four categories of the survey (i.e. Planning, Execution, Reporting, and Closure) remained exactly the same.  However, the sub-questions in the fifth category (“general level of satisfaction”) changed. The number of sub-questions was increased from two to five, and therefore it makes it impossible to make a valid comparison with question 5 in the previous survey.